Every UK network answers to a free referee whose ruling binds them — not you. Here's the ladder, rung by rung.
cenioklo is an independent info site. Zero connection to Three, O2, Sky, EE, Vodafone or anyone else — their names only mark what a page is about. We never take payments, never see accounts, never ask for codes or card details. For anything about your bill or contract, your network's official line (printed on your bill) is the right call. Ours (020 3996 8779, standard landline rate) is for general guidance only.
One issue, stated plainly with dates — and say what you want (a refund figure, penalty-free exit, a fix). Log every reference number.
Unresolved after 8 weeks, or a deadlock letter sooner — either unlocks rung 3.
Every UK network belongs to an approved scheme (Communications Ombudsman or CISAS). Free for you, independent, binding on THEM. Built for ordinary people — you never need to pay anyone to use it.
General info, not legal advice — your network's official complaints page and the ombudsman schemes hold current procedures.
Ring us to talk through switching, coverage, complaints or anything on this site. We can't open accounts, take payments or speak for any network — but we can make it all make sense.
020 3996 8779 Standard landline rate (020) · usually inside your free minutes · we never ask for passcodes, bank or card details