What data we touch, why, for how long — and the rights UK law gives you over all of it.
cenioklo is an independent info site. Zero connection to Three, O2, Sky, EE, Vodafone or anyone else — their names only mark what a page is about. We never take payments, never see accounts, never ask for codes or card details. For anything about your bill or contract, your network's official line (printed on your bill) is the right call. Ours (020 3996 8779, standard landline rate) is for general guidance only.
cenioklo runs this website and the guidance line (020 3996 8779) and is controller of the personal data below.
On the site: pages visited, rough location, device and browser type — via cookies and similar tech, only with consent where required (cookie notice).
On the phone: your number, call time and length; where recording is on it's announced, and used for quality and training.
Nothing sensitive, on purpose: we never ask for passwords, passcodes, banking or card details — and if a caller starts volunteering them, we stop the caller.
Running and improving the site and line — legitimate interests. Analytics and ad-measurement — consent. Quality, training and dispute records — legitimate interests. Legal obligations where they apply.
Hosting, analytics and phone providers process data for us under contract, on our instructions. We sell no personal data and share no caller details with any network. Recordings and logs are kept only as long as quality and dispute purposes genuinely need; analytics retention follows your cookie choices.
UK GDPR gives you access, correction, deletion, restriction and objection rights, plus the right to withdraw cookie consent at any time — just ring us. You can also complain to the Information Commissioner's Office (ICO).
Updates appear on this page, dated under the same review convention as the rest of the site.
Ring us to talk through switching, coverage, complaints or anything on this site. We can't open accounts, take payments or speak for any network — but we can make it all make sense.
020 3996 8779 Standard landline rate (020) · usually inside your free minutes · we never ask for passcodes, bank or card details